1. Compliance with Applicable Laws, Regulations, and Guidelines

This Company shall respect The Act, other related laws and regulations, guidelines established by the Personal Information Protection Committee, and this Privacy Policy, and shall handle personal information appropriately in accordance with the law.

2. Scope of Personal Information

This Company shall respect The Act, other related laws and regulations, guidelines established by the Personal Information Protection Committee, and this Privacy Policy, and shall handle personal information appropriately in accordance with the law.

3. Management of Personal Information

This Company shall acquire the personal information of our customers and other persons through the following methods in a lawful and appropriate manner. Please note that whether or not the customer provides This Company with personal information is at the discretion of the customer. When the required information is not provided, it may not be possible for This Company to provide our services (hereinafter referred to as The Services) in an appropriate manner.

• Information may be obtained verbally, in writing, or in electronic form via face-to-face meeting with the individual, by telephone, by mail, or by email. It may also be obtained through registration via a website, online form, or app.
• Information may be obtained verbally, in writing, or in electronic form via face-to-face meeting with the individual, by telephone, by mail, or by email, via a related company, subcontractor, direct store, travel agent, recruitment agency, or service provider that has the legitimate authority to act on the individual’s behalf. It may also be obtained through registration via a website, online form, or app.
• Information may be obtained in the process of the succession of business due to merger or other reasons.
• Information may be obtained via publicly available media such as official gazettes and telephone directories.
• Information may also be obtained verbally, in writing, in electronic form, or audio or video recording for the purpose defined in Section 4 below.

4. Purpose of Use of Personal Information

This Company shall use the personal information of our customers within the scope of the following purposes of use or within the scope of the purposes of use that are clearly apparent from the circumstances of the acquisition thereof.

• For the shipping of products and related tasks for the inn management business, real estate business, and dining business of This Company.
• For post sales service and support for the inn management business, real estate business, and dining business of This Company.
• To provide notification of new products, campaigns, and events for the inn management business, real estate business, and dining business of This Company.
• To respond to questions and inquiries from our customers.
• For billing, refunds, payments, and related processing.
• For the preparation of statistical data for the purpose of product development and service improvement.
• For customer surveys for the purpose of improving the quality of provided services.
• Contact, sending of documents, and other procedures related to hiring activities.
• Personnel and labor management, welfare benefits, legally required procedures, administrative and emergency communications.
• When a request for disclosure is made by a court, police agency, or other public agency in accordance with the relevant laws and regulations.
• To carry out analysis or information security measures deemed necessary by This Company to identify potential information security risks and protect our customers and This Company from those risks.
• For the purpose of information management in accordance with the relevant laws and regulations.

5. Provision of Personal Information to Third Parties

This Company may provide the personal information of our customers to a third party within the following scope in order to carry out our operations smoothly and provide better services to our customers. However, the personal data provided will be limited to the minimum information necessary to perform the required operations.

• When This Company consigns all or a portion of the management of personal information within the required scope required to achieve the purpose of use.
• When it is necessary to provide personal information to a partner or subcontractor according to the stipulations in Section 4.
• When personal information is provided as a result of business succession due to a merger or similar reason.
• When a government agency, local government organization, or a contracted agent thereof, requires the cooperation of This Company for the execution of a legally mandated task, and obtaining the consent of the customer may impede the execution of that task.
• When permitted under the Act on the Protection of Personal Information and related laws and regulations.

6. Management of Personal Data

• Ensuring the Accuracy of Data
  This Company shall maintain the personal data of our customers in an accurate and up-to-date state within the scope required to achieve the purpose of use, and shall strive to delete said personal data when the purpose of use is no longer required.
• Security Control Measures
  This Company shall take the appropriate and necessary measures for the purpose of preventing the leakage, loss, damage, and other security control of the customer’s personal information.
  (a) Access control management
  (b) Password management
  (c) Data backup management
• Supervision of Employees
  When This Company consigns the handling of our customer’s personal information to an employee, we shall ensure their familiarity with the proper handling of personal information, provide them with appropriate training, and carry out any supervision deemed necessary and appropriate.
• Supervision of Subcontractors
  When This Company consigns the handling of our customer’s personal information to an subcontractor, we shall select a partner company that has in place the appropriate security measures, and carry out any supervision deemed necessary and appropriate.

7. Use of Cookies

This Company shall use cookies on the website of This Company to record the information of persons who access the website of This Company. Said record shall contain the domain name, IP address, and the date and time of access of the accessing person, but shall not contain information by which the individual customer can be identified. Said record shall only be used for the purposes stipulated in Section 4 above, as well as for improving the service of the website of This Company, for tracking website access and usage statistics, for gathering other operational statistics, and for investigating the causes of unauthorized access, and shall be used for no other purpose.

8. Requests Regarding Personal Information in Our Possession

• When a customer or a representative thereof requests notification of the purpose of use of their personal information in our possession, we shall provide said notification without delay except in the following circumstances.
  (a) When the purpose of use of the personal information in our possession is already clear to the customer themselves.
  (b) When said notification risks damaging the life, health, property, or other rights and interests of the customer or their representative.
  (c) When said notification risks damaging the rights or legitimate interests of This Company.
  (d) When a government agency or local government organization requires the cooperation of This Company for the execution of a legally mandated task, and said notification may impede the execution of that task.
• When a customer or a representative thereof requests disclosure of their personal information in our possession, we shall provide said disclosure without delay except in the following circumstances.
  (a) When said disclosure risks damaging the life, health, property, or other rights and interests of the customer or their representative.
  (b) When said disclosure risks significant damage to the proper conduct of the business of This Company.
  (c) When said disclosure would violate relevant laws and regulations.
• When a customer or a representative thereof requests correction, addition, or deletion of their personal information in our possession, we shall review the request without delay and handle it appropriately in accordance with the results of that review.
• When a customer or a representative thereof requests the cessation of use of their personal information in our possession, said request will be handled appropriately when a valid reason for the request is determined.

9. Contact for Inquiries and Claims

Eicos Co., Ltd. Personal Information Consultation Desk
2-1-1 Kokubunji, Kita Ward, Osaka City, Osaka Prefecture, Postal Code: 531-0064

E-mail: info-k@avance-ent.co.jp

10. Revision of This Privacy Policy

This Company shall review the content of this Privacy Policy in a timely manner and enact changes when necessary. When said changes are enacted, the changed Privacy Policy shall come into effect from the date of the publication thereof.